Setting Up Your Email

Est. Reading: 3 minutes
Last Updated: September 9, 2021

You have probably seen businesses advertising their website on their shopfront, vehicle, promos, etc. using their Gmail, Hotmail, or ISP provider’s email address! Vehicle advertising business domain and Gmail address.
This not only looks unprofessional, but what happens if your free email account gets shut down or the business uses an ISP-supplied email address and needs to switch service providers?

Using custom domain email addresses not only makes your business look professional, but it also allows you to keep your business communications running without disruptions or additional costs if you decide to switch web hosting providers, ISPs, email services, etc.

Managing Email in Your Business

Using domain email addresses can benefit your business. For example:

  • It makes your business look professional.
  • It strengthens your business brand.
  • It helps to eliminate disruptions in your business communications (e.g. changing ISP or email service providers).

Let’s create a simple setup that will let you manage your emails effectively.

For this example, suppose we manage a small business, where:

  • Sally runs sales.
  • Bob looks after support.
  • Jim manages the accounts.

Our website domain is “”

A simple diagram of our business, then, looks like this:


Overview of Different Email Accounts

If you are subscribed to our email package we give you email hosting with every website and provide 4 different types of emails for your site at no additional cost:

  1. Transactional Emails – These are admin emails sent by your website and include notifications, new user registrations, profile updates, forgotten passwords, and more.
  2. Email Accounts – These allow emails to be sent from and received on your domain name. We’ll cover email accounts in detail in this guide and show you how to set them up.
  3. Email Forwarding – Email forwarding lets you set up an address like and have all emails sent to this address forwarded to your Gmail, Outlook, or other service’s (e.g. ISP) email address.
  4. SMTP – You can send transactional emails from another email address that you own using any email service with valid SMTP credentials.

This tutorial focuses mostly on using Email Accounts and Email Aliases to set up emails for your business. We’ll also touch on using Email Forwarding later.

Before we go any further, let’s make sure that you understand the difference between an email account, an email alias, and email forwarding:

  • Email account: An email account has a mailbox where your messages are stored.
  • Email alias: An email alias does not have a mailbox, it just redirects the mail to the account you specify.
  • Email forwarding: We’ve touched on email forwarding above. This is where you create an email address that forwards (i.e. redirects) all emails sent to it to your “real” email address (e.g. a Gmail address). This is an option for individuals and small businesses that want to maintain a professional online reputation without incurring email hosting fees.


  • Email hosting and email forwarding cannot be used together on the same domain with our platform, as they are different features and require setting up different MX records for the same domain.

Custom Domain Emails Setup Guide

So, you have purchased your domain name.

Before we can set up emails for your domain on our platform, we need to configure a few things.

Set Up Your DNS

Below is a quick setup guide.

We’ll start with a newly registered domain.